Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
EQUIPMENT: If I sign up for the VIBRANT Broadband Fixed Wireless system, what type of equipment will be installed and where will it be installed?
Answer: A site evaluation will be done by an Installation Technician. With a standard installation, a “J-Arm” will be installed on your home and a small receiver plate will be attached to the J-Arm (see photo). If your site requires a custom installation due to trees or other items blocking a wireless signal, a technician will discuss various options and pricing with you before installation. You may also refer to our installation guide at www.VIBRANTbb.net/installations. You will also receive a new router for inside your home or business. This router is standard and necessary for our technicians to be able to troubleshoot any problems you may have with your system. Should you have a router of your own you wish to use, you may install that AFTER the VIBRANT router.
EQUIPMENT LOCATION: If I don’t want the installation equipment on my home, can I put it on another location, such as a shed, pole or barn?
Answer: Yes, that is a possibility if the alternate location is within distance guidelines for optimum service. A technician will make that determination during the on-site evaluation. Additional costs will apply.
PLUS PROGRAMS: Why should I choose a “Plus” program over the standard service?
Answer: Our Plus programs are like an insurance plan. Should you experience any issues with your home network (WiFi, etc.), you would receive up to two in-home service calls annually for no extra charge. Without the Plus program, a service call would be a minimum of $95. In addition, our technicians will be able to access your system remotely and troubleshoot any customer device networking issues (managed WiFi). Our Plus programs also provide wireless connectivity installation of up to five devices in your home at the time of service installation.
FIBER TO THE HOME: If I decide to have fiber installed directly to my home, do I have to choose the Extreme or Extreme Plus package?
Answer: No, you can also choose the Essential, Essential Plus, Streaming or Streaming Plus package and pay the monthly fee associated with those packages. However, the small difference in price could be worth receiving two to four times the speed.
BEST ROUTER LOCATION: Where is the best place in my home to located the router?
Answer: To reach all of your home’s devices, it is best to locate your router near the center of your home. However, we can install a WiFi extender (at an additional cost) that will enable all your devices to receive the best possible service.
CAN I CANCEL CABLE IF I HAVE VIBRANT BROADBAND?
Answer: Having a strong, fast and reliable internet service could change the way you watch television! Instead of being spoon-fed whatever is available on cable TV at any one time of the day, why not stream your favorite television shows when and where you want to watch them? You can subscribe to a streaming service such as Netflix or Amazon Prime for far less than cable. Or simply go to National Geographic or HGTV and instantly download or stream your favorite shows on your smart TV, phone, computer or iPad. Have a disagreement about what to watch? Everyone in the family can stream what they wish, when they wish, all at the same time on separate devices with no slow-downs or annoying buffering. That’s freedom!
PROBLEMS AFTER HOURS? What happens if there are internet issues after business hours?
Answer: No worries! We will have technicians available around the clock at our 320-693-3231 number. If you have one of our Plus programs, we can assist you remotely for quick troubleshooting of your connectivity issue.